Avaya Certified Training Specialists

IP Office CCC Contact Centre Manager

Duration: 1 Day
Numbers: Up to 3 Delegates per session.
Course Objectives:
  • This course aims to provide a general introduction to the CCC as a management and monitoring tool. Delegates will be given a comprehensive overview and an understanding of the CCC platform and it’s infrastructure and will also gain practical experience of administering skills and knowledge required to support the CCC and change and analyse the data displayed and reported by the CCC.
  • Full explanation of CCC connection via LAN to the IP Office
  • Configuration of the IP Office Configuration of the CCC Manager and Clients
  • Log - on Procedures
  • Create new Profiles
  • Create new Users.
  • Set up of Statistic. (PCA, Answer & Reset)
  • Use of Real Time information and reporting
  • Programming of Alarm Trip points
  • Programming of Generic and Script Alarms
  • Set up of Alarm Message
  • Running one off reports
  • Viewing and refreshing reports
  • Scheduling reports
  • Sending Wallboard Messages
  • Write and editing Wallboard Messages
  • Scheduling Wallboard Messages
  • Formatting Wallboard Messages.


Avaya Phone
Spiral-X Ltd
1a Sherborne Road

Tel: +44 (0) 845 017 5547
Fax: +44 (0) 1733 314 975
email: helpdesk@spiral-x.com