Avaya Certified Training Specialists

IP Office Voicemail Pro Administration

Duration: 1 Day
Numbers: Up to 3 Delegates per session.
Course Objectives:
  • This course is designed for System Administrators to manage the day to day operation of the Voicemail Pro. Delegates will be given an understanding of the Voicemail Pro and it’s infrastructure. Delegates will gain the skills, knowledge and practical experience of administering the Voicemail Pro to allows add, edit and delete mailboxes and set up of voice modules paths.
  • Full explanation of Voicemail Pro ability to handle calls
  • Configuration of the Voicemail Pro
  • Logging on procedures.
  • Call Flow overview
  • Creating a new Module
  • Using a Menu
  • Recording Entry Prompts
  • Use of Generic Actions
  • Using a Voice Question Action
  • Collecting Group Messages
  • Using Whisper Actions
  • Using the Call List Action
  • Naming Wav’s Table
  • Use of the Condition Editor
  • Using User Defined Variables
  • Module Returns and Reusing Modules
  • Creating a Hunt Group Attendant
  • Using Queue Position Actions
  • Forwarding messages to multiple users
  • Use of Default StartPoints
  • Assisted Transfer Action
  • Alarm Set Action
  • Clock Action
  • Post Dial Action.


Avaya Phone
Spiral-X Ltd
1a Sherborne Road

Tel: +44 (0) 845 017 5547
Fax: +44 (0) 1733 314 975
email: helpdesk@spiral-x.com