Avaya Certified Training Specialists

IP Office Handset and Voicemail

Duration: 1 hour 15 mins
Total Training Time: 1 Day – 4 Sessions per day.
Numbers: Up to 8 Delegates per session.
Course Objectives:
  • This course aims to give delegates a basic level of understanding of the end user functionality for the IP Office handsets and voicemail. Features such as a basic call handling and transferring will be covered.
  • Delegates will also receive an overview of the features and functionality of the voicemail system. Everyday use of the voicemail system will be demonstrated.
Syllabus: CALL PROCEDURES
  • Dialling
  • Internally and externally
  • Transfer and holding a call
  • Conference calls
  • Paging
  • Diverting calls
  • Hands Free.
CALL FUNCTIONS
  • Ring Back when free
  • Account Coding.
HANDSET SET UP
  • Night Service
  • DSS Key
  • Call forwarding
  • Ringer controls
  • Picking up calls
  • Do Not Disturb.
MAILBOX CUSTOMISATION
  • Greeting
  • Passcode
  • Name.
MESSAGES
  • Leaving a message.
MESSAGE PLAYBACK
  • Rewind/Fast Forward
  • Time & Date Stamp
  • Copying messages
  • Deleting messages
  • Replying To message
  • External message retrieval.

 

Avaya Phone
Spiral-X Ltd
1a Sherborne Road
Peterborough
PE1 4RG

Tel: +44 (0) 845 017 5547
Fax: +44 (0) 1733 314 975
email: helpdesk@spiral-x.com