| Duration: |
1 hour 15 mins |
| Total Training Time: |
1 Day – 4 Sessions per day. |
| Numbers: |
Up to 8 Delegates per session. |
| Course
Objectives: |
- This course aims to give delegates a basic level of understanding of the end user
functionality for the IP Office handsets and voicemail. Features such as a basic call
handling and transferring will be covered.
- Delegates will also receive an overview of the features and functionality of the voicemail
system. Everyday use of the voicemail system will be demonstrated.
|
| Syllabus: |
CALL PROCEDURES
- Dialling
- Internally and externally
- Transfer and holding a call
- Conference calls
- Paging
- Diverting calls
- Hands Free.
CALL FUNCTIONS
- Ring Back when free
- Account Coding.
HANDSET SET UP
- Night Service
- DSS Key
- Call forwarding
- Ringer controls
- Picking up calls
- Do Not Disturb.
MAILBOX CUSTOMISATION
MESSAGES
MESSAGE PLAYBACK
- Rewind/Fast Forward
- Time & Date Stamp
- Copying messages
- Deleting messages
- Replying To message
- External message retrieval.
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