Avaya Certified Training Specialists

CMS Custom & Designer Reports

Duration: 2 Days
Numbers: 1 per PC
Course Objectives: Upon successful completion of this course, the student will be able to:
  • Explain fundamental CMS data collection principles
  • Determine database item, calculation and tables names
  • Copy and modify standard reports
  • Create user specific reports and graphs
  • Use standard and non-standard calculations
  • Incorporate user specified constants
Syllabus: Custom Report Creation
  • Determine custom report needs and design a report
  • Use the Real-time and Historical databases to determine field definitions
  • Use standard calculations to define fields
  • Custom Report Planning
  • Design a custom report
  • Identify field definitions by using the CMS database references:
  • Database Items and Tables Standard Dictionary Calculations
  • Creating a Custom Report
  • Copy and edit a standard report using Screen Painter
  • Create a custom report from scratch
CMS Dictionary
  • Calculations
  • Constants
  • Database Items
Custom Graph Creation
  • Graph input windows
  • Design graph
  • Creating a custom graph


Avaya Phone
Spiral-X Ltd
1a Sherborne Road

Tel: +44 (0) 845 017 5547
Fax: +44 (0) 1733 314 975
email: helpdesk@spiral-x.com