Avaya Certified Training Specialists

ACM Basic System Administration

Duration: 1 Day
Numbers: Max 2-4
Course Objectives: Upon successful completion of this course, the delegate will be able to:
  • Describe System components
  • Interpret system-planning forms
  • Administer: Stations and Features.
Syllabus:
  • Login/logout ASA- login/logout procedure
  • Command structure and use
  • Use of keyboard
  • Help feature
  • List/Display Command
  • Customer options form (display only)
  • Historical changes
  • Dial plan analysis
  • Feature access codes form
  • Telephone types
  • System-parameter form
  • Overview of COS (Class of Service)
  • Overview of COR
  • List Groups of Extensions
  • TTI (AWOH) - Analogue/digital (administration without hardware)
  • Adding a new station
  • Duplicating stations
  • Analogue extension form
  • Digital extension form
  • Attendant Console form
  • Feature button assignments
  • Removing stations
  • Status Command
  • Coverage Paths
  • Abbreviated dialling (types)
  • Pick-up groups
  • Hunt Groups (NON-ACD)
  • Call Forwarding
  • Saving translations.

 

Avaya Phone
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1a Sherborne Road
Peterborough
PE1 4RG

Tel: +44 (0) 845 017 5547
Fax: +44 (0) 1733 314 975
email: helpdesk@spiral-x.com