Avaya Certified Training Specialists

ACM IP Soft phone

Duration: 1 and half hours per session
Total Training Time: 1 Day - 4 Sessions per day
Numbers: Max 6 Delegates
Course Objectives: Upon successful completion of this course, the student will be able to:
  • Start up and close the application
  • Perform basic call handling
  • Use the programmable Feature keys.
Syllabus: SET UP
  • Logging in and out of Application
  • Understanding the call handling area
  • Understanding the function keys.
BASIC CALL HANDLING
  • Answering calls
  • Making calls
  • Placing calls on hold and reconnection
  • Toggle between calls
  • Supervised transferring of calls
  • Unsupervised transferring of calls
  • Diverting calls
  • Conference calls
  • Dial by Name (directory)
  • Speed Dials (system and personal)
  • Ringer Controls
  • Headset key
  • Release / Drop key
  • Drop/Release Key
  • Feature buttons.

 

Avaya Phone
Spiral-X Ltd
1a Sherborne Road
Peterborough
PE1 4RG

Tel: +44 (0) 845 017 5547
Fax: +44 (0) 1733 314 975
email: helpdesk@spiral-x.com