Avaya Certified Training Specialists

Definity BCMSVu Administration (Basic Call Management System)

Duration: 1 Day
Numbers: Max 2
Course Objectives: Upon successful completion of this course, the delegate will be able to:
  • Explain the BCMSVu Features
  • Generate BCMSVu Reports
  • Interpret BCMSVu Reports.
Syllabus:
  • % in Service Level
  • Abandoned calls
  • Acceptable Service Level
  • ACD calls
  • ACD Work Modes
  • ACW (After Call Work Mode)
  • Administration Forms
  • Agent
  • Agent Log-Out
  • Alter Reports Schedule
  • Auto-In
  • Aux Work
  • Available Agent
  • Average abandoned time
  • Average after call
  • Average speed of answer
  • Average talk time
  • Average talk/hold
  • Avg Extn Calls
  • BCMS real-time & historical Reports
  • BCMSVu Agent Report
  • BCMSVu overview
  • Call Waiting
  • Calls busy/disc
  • Calls Offered
  • Calls waiting
  • Cancel Print
  • Command Review
  • Conn calls
  • Date
  • Disconnecting from an ACD call
  • Ext in calls
  • Ext out calls
  • Feature Related System Parameters On System Features
  • Flow out
  • Historical Reports
  • How BCMS tracks data
  • Hunt Group Form
  • Incoming abandoned calls
  • Incoming calls
  • Incoming CCS
  • Incoming time
  • List BCMSVu Agent time
  • List BCMSVu Split x
  • List BCMSVu Trnk x
  • List BCMSVu VDN
  • List Reports
  • Logging in to BCMS
  • Logging out of BCMS
  • Manual-In
  • Monitor BCMS System
  • Monitor BCMSVu Split x
  • Monitor BCMSVu VDN's
  • Monitor Commands
  • Oldest call
  • Other Calls
  • Outgoing calls
  • Outgoing comp
  • Outgoing time
  • Printing Reports
  • Real time Reports
  • Split
  • Status Reports
  • Summary
  • Time/Day
  • Total AUX time
  • Total time
  • Total time available
  • Trunk GP Name
  • Trunk Groups
  • VDN Name
  • Vector Directory Number.
Avaya Phone
Spiral-X Ltd
1a Sherborne Road
Peterborough
PE1 4RG

Tel: +44 (0) 845 017 5547
Fax: +44 (0) 1733 314 975
email: helpdesk@spiral-x.com