Avaya Certified Training Specialists

ACM Operator Console

Duration: 1 Day OR 2 Half Days
Numbers: Max 2-3
Course Objectives: Upon successful completion of this course, the delegate will be able to:
  • Perform Operator Console tasks
  • Perform Basic Call Handling
  • Use the programmable Feature keys
Syllabus: SET UP
  • Understanding the call handling area
  • Understanding the function keys
  • Explanation of Icons.
BASIC CALL HANDLING
  • Answering calls
  • Making Calls
  • Placing calls on hold and reconnection
  • Supervised transferring of call
  • Unsupervised transferring of calls
  • Reconnecting calls
  • Transferring calls using the directory
  • Setting up conference
  • Adding /editing and deleting Directory entries
  • Using the programmable feature keys
  • Position busy

 

Avaya Phone
Spiral-X Ltd
1a Sherborne Road
Peterborough
PE1 4RG

Tel: +44 (0) 845 017 5547
Fax: +44 (0) 1733 314 975
email: helpdesk@spiral-x.com